Frequently Asked Questions
Paquin's Sweet Harmony
Our Cookies
Shipping
Placing an Order
Paquin's Sweet Harmony
Q: Why choose Paquin’s Sweet
Harmony?
A: Because our motto is: “Not only do our cookies look delightful,
but they will delight your taste buds” Our secret family recipe
cookies are baked fresh daily. We take a great deal of pride in our
work, treating each cookie like it was being sent to one of our
biggest customers.
Our Cookies
Q: Is there a detailed
ingredient list for those with allergies?
A: Our cookies are made with the following natural
ingredients: white wheat flour, butter, sugars, eggs, leavening, and
flavorings. Peanut butter is used on occasion in our bakery, however
the cookies themselves do not contain any kind of tree nut.
Q: How long will my cookies retain their quality and
freshness?
A:It is recommended that you eat your cookies within 10
days of receiving them, to insure their best flavor.
Q: Can I request a customized bouquet arrangement that is
not shown on your website?
A: Yes, you may contact our customer service team members
for any customization to your order you desire. Paquin's
Sweet Harmony has over 700 cookie cutter shapes, so the
possibilities are almost endless. At Paquin's, we
want each cookie bouquet to be uniquely personalized to fit the
recipient's personal interests, such as their hobbies, occupation,
etc. That is another reason our bouquets are so special.
Q: Are any of your products sugar-free?
A: No, at this time, we do not offer any sugar-free
products
Q: What if I am not satisfied with my cookies?
A: Paquin’s Sweet Harmony works very hard
to ensure that our products taste as good as they look and are
packaged to arrive safe and sound to their final destination. We are
confident our products and services will exceed your expectations.
However, if you are not totally satisfied, we want to know about it
and will do whatever it takes to insure your satisfaction. For
comments or problems, please contact us by telephone at
1-877-643-1161 or E-mail us at:
info@paquinssweetharmony.com
Shipping
Q: Who do you use as shipping carrier?
A: We ship all of our orders via United States Priority Mail.
Q: Do you ship outside of the United States?
A: No, unfortunately we do not offer shipping outside the
continental United States at this time.
Q: Do you ship to PO Boxes?
A: Yes
Q: Which days do you ship and deliver?
A: Paquin’s Sweet Harmony is open Monday
through Friday and ships on each of those days unless it is a
holiday. Priority Mail delivers Monday through Saturday unless it is
a holiday, in an average of 2 to 3 days. At this time, we do not
offer next-day delivery, so please allow us sufficient time to
process any orders.
Q: How are your cookies packaged to ensure they arrive
safely?
A:Paquin’s takes every measure possible to
insure that your bouquets arrive in excellent condition. We wrap
each cookie individually before it is put in your bouquet. Each
bouquet is than protected with bubble wrap before we shrink wrap it,
and then it is packaged in styrofoam peanuts for delivery.
Placing an Order
Q: How far in advance can I place my order?
A:
As early as you like, but we will bake your order and ship in on the
scheduled ship day to ensure your order arrives fresh from the oven.
Q: If I place my order today, will it ship tomorrow?
A: Place an order before 11:00am Central Time today and
your order will ship out the next business day (Monday through
Friday). Priority mail takes an average of 2 to 3 day to arrive at
its destination.
Q: Can I send my order via fax or e-mail?
A: At
this time we can only process your orders via e-mail or by calling
our toll-free number: 1-877-643-1161.
Q: What if I need to change or cancel my order?
A: Please call us at
1-877-643-1161 and one of our Customer Service
representatives will assist you. If your order has not yet been
baked, we will be able to process a cancellation or make changes of
your original order.
Q: Can you bill my company for corporate orders?
A: That option will be coming in the near future. Please call us at
1-877-643-1161 and let us know you are interested.